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Privacy Policy for Craftsmen Home Improvements Inc.

Effective Date: 1/1/23

Introduction

At Craftsmen Home Improvements Inc. (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, services, and business operations. By using our services, you agree to the terms outlined in this Privacy Policy.

  1. Information We Collect

We collect various types of personal information in connection with the services we provide. The information we collect may include:

  • Personal Identification Information: First and Last Name, Email Address, Phone Number, Physical Address
  • Payment Information: Credit card numbers, billing addresses, and other related payment details
  • Communication Information: Any details or messages you provide when contacting us directly for support or inquiries
  • Usage Data: Information about how you use our services and interact with us, including browsing activity (if applicable)
  1. How We Use Your Information

The personal data we collect is used for the following purposes:

  • Communication: To provide customer service, respond to inquiries, and send updates about your projects or services
  • Billing and Invoicing: To process payments, manage your account, and send invoices related to our services
  • Marketing: To send promotional materials, newsletters, and other marketing communications with your consent
  • Operational Purposes: To improve our services, troubleshoot issues, and ensure the proper functioning of our business
  1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your personal data is no longer required, we will take steps to securely delete or anonymize it.

  1. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, use, or disclosure. These measures include:

  • Password Protection: Strong passwords are required to access systems that store client data.
  • Encryption: Sensitive data, such as payment information, is encrypted during storage and transmission.
  • Access Control: Access to personal information is limited to authorized personnel only.
  • Regular Software Updates: We ensure that our systems are updated regularly to prevent security vulnerabilities.

While we implement these security measures, no method of data transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.

  1. Sharing of Information

We do not share, sell, or rent your personal information to third parties. However, we may disclose your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our business (e.g., payment processors).
  • Legal Compliance: If required by law, we may disclose your information in response to a legal request or to comply with applicable regulations.
  1. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal data.
  • Deletion: You can request the deletion of your personal information from our records, subject to certain legal obligations.
  • Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at info@chi-service.com.

  1. Children’s Privacy

We do not knowingly collect or process personal information from individuals under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete the data.

  1. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance your user experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device when you visit our site. These cookies help us:

  • Remember your preferences: Save your settings and preferences for a more convenient experience on future visits.
  • Analyze website usage: Track how visitors interact with our site, allowing us to improve the functionality and content.
  • Personalize content and ads: Provide more relevant content and advertisements based on your browsing behavior.

The types of cookies we use include:

  • Essential Cookies: Necessary for the website to function properly, such as enabling basic navigation or processing transactions.
  • Performance Cookies: Collect information about how visitors use our site, which helps us improve its performance (e.g., analytics).
  • Functionality Cookies: Allow us to remember your preferences and settings for a personalized experience.
  • Advertising Cookies: Used to deliver targeted ads based on your interests and behavior on our site and others.

You can control cookies through your browser settings. Most browsers allow you to manage cookie preferences, including blocking or deleting cookies. Please note that disabling cookies may affect your experience on our website, and some features may not function properly.

By continuing to use our site, you consent to our use of cookies as described in this Privacy Policy.

  1. Third-Party Links

Our website or communications may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

  1. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Craftsmen Home Improvements Inc.
Email: info@chi-service.com