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Privacy Policy for Craftsmen Home Improvements Inc.

Effective Date: 1/1/23

Introduction

At Craftsmen Home Improvements Inc. (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, services, and business operations. By using our services, you agree to the terms outlined in this Privacy Policy.

  1. Information We Collect

We collect various types of personal information in connection with the services we provide. The information we collect may include:

  • Personal Identification Information: First and Last Name, Email Address, Phone Number, Physical Address
  • Payment Information: Credit card numbers, billing addresses, and other related payment details
  • Communication Information: Any details or messages you provide when contacting us directly for support or inquiries. Messages are recurring, and message frequency varies. 
  • Usage Data: Information about how you use our services and interact with us, including browsing activity (if applicable)
  1. How We Use Your Information

The personal data we collect is used for the following purposes:

  • Communication: To provide customer service, respond to inquiries, and send updates about your projects or services
  • Billing and Invoicing: To process payments, manage your account, and send invoices related to our services
  • Operational Purposes: To improve our services, troubleshoot issues, and ensure the proper functioning of our business
  1. SMS/Text Message Privacy and User Rights

Craftsmen Home Improvements Inc. respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, or third-party systems.
• Data Usage: We use your data solely for sending (Send reminders, book appointments, customer care).
• Data Security: We protect your data with secure storage measures to prevent unauthorized access.
• Data Retention: We retain your information as long as you are subscribed to our
SMS service. You may request deletion at any time.
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Contact Craftsmen Home Improvements Inc. at 952-930-3777 or [info@chi-service.com] for HELP or to STOP receiving messages.
• Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to [info@chi-service.com] or [952-930-3777] After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Contact Craftsmen Home Improvements Inc. will not sell, rent, or share the collected mobile numbers

4. Data Retention

      We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your personal data is no longer required, we will take steps to securely delete or anonymize it.

      5. Data Security

      We take reasonable precautions to protect your personal data from unauthorized access, use, or disclosure. These measures include:

      • Password Protection: Strong passwords are required to access systems that store client data.
      • Encryption: Sensitive data, such as payment information, is encrypted during storage and transmission.
      • Access Control: Access to personal information is limited to authorized personnel only.
      • Regular Software Updates: We ensure that our systems are updated regularly to prevent security vulnerabilities.

      While we implement these security measures, no method of data transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.

      6. Sharing of Information

      We do not share, sell, or rent your personal information to third parties. However, we may disclose your information in the following situations:

      • Service Providers: We may share your information with trusted third-party service providers who help us operate our business (e.g., payment processors).
      • Legal Compliance: If required by law, we may disclose your information in response to a legal request or to comply with applicable regulations.

      7. Your Rights

      You have the following rights regarding your personal information:

      • Access: You can request access to the personal data we hold about you.
      • Correction: You can request that we correct any inaccuracies in your personal data.
      • Deletion: You can request the deletion of your personal information from our records, subject to certain legal obligations.
      • Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly. You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to info@chi-service.com or 952-930-3777. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
      • HELP: Contact 952-930-3777 or info@chi-service.com for HELP or to STOP receiving messages.

      To exercise any of these rights, please contact us at info@chi-service.com. You can send HELP for additional assistance, and you will receive a text including our Phone number, email, and website. We are here to help you.

      8. Children’s Privacy

      We do not knowingly collect or process personal information from individuals under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete the data.

      9. Cookies and Tracking Technologies

      We use cookies and other tracking technologies on our website to enhance your user experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device when you visit our site. These cookies help us:

      • Remember your preferences: Save your settings and preferences for a more convenient experience on future visits.
      • Analyze website usage: Track how visitors interact with our site, allowing us to improve the functionality and content.
      • Personalize content and ads: Provide more relevant content and advertisements based on your browsing behavior.

      The types of cookies we use include:

      • Essential Cookies: Necessary for the website to function properly, such as enabling basic navigation or processing transactions.
      • Performance Cookies: Collect information about how visitors use our site, which helps us improve its performance (e.g., analytics).
      • Functionality Cookies: Allow us to remember your preferences and settings for a personalized experience.
      • Advertising Cookies: Used to deliver targeted ads based on your interests and behavior on our site and others.

      You can control cookies through your browser settings. Most browsers allow you to manage cookie preferences, including blocking or deleting cookies. Please note that disabling cookies may affect your experience on our website, and some features may not function properly.

      By continuing to use our site, you consent to our use of cookies as described in this Privacy Policy.

      10. Third-Party Links

      Our website or communications may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

      11. Changes to This Privacy Policy

      We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

      12. Contact Information

      If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

      Craftsmen Home Improvements Inc.
      Email: info@chi-service.com